Delivery Information

We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Free Delivery

Free shipping is available when you spend £25 or more. 

For instance, if you order your goods before 1:00 pm, Monday to Friday we will deliver them in two business days with Royal Mail 48 Tracked.

Cost

* Areas excluded: Scottish highlands, BT Postcodes, Chanel Islands, Outside UK

Free Delivery

Free shipping is available when you spend £25 or more. 

For instance, if you order your goods before 1:00 pm, Monday to Friday we will deliver them in two business days with Royal Mail 48 Tracked.

We USE Royal Mail & DPD Couriers

United Kingdom
Goods are dispatched by the choice you select during checkout

Royal Mail: If your customer is not in when their parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.

DPD: If you are using this service please provide an email address and mobile number for your customer. DPD will contact your customer by text or email to notify them of a delivery time and date. If this is not convenient for your customer, they have the option to change it. DPD will attempt delivery 3 times - if they are still unsuccessful after this time the parcel is returned back to us.

In some rare cases, DPD may not deliver the next day. But is 99% next day service.

Southern Ireland:
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD International shipping rates apply.

Europe:
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD International 

Rest of World:
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD International

BFPO (British Forces Post Office):
Goods are dispatched by Royal Mail Recorded delivery. 

Note: You may receive an order going to a BFPO address. The address may contain an overseas country. This does not matter. All BFPO parcels are delivered to a central office in London and then distributed overseas by the Army. When dispatching these orders please select BFPO from the drop-down country list.

UK Postal Charges - Up to 2kg of Goods: 

Royal Mail Tracked48 Delivery (3 - 4 working days) £3.50
This service will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature.

Royal Mail Tracked24 Delivery (1 - 2 working days) £4.99
This service will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature.

Royal Mail First Class Delivery (1 - 2 working days) From £3.50
This service is available for low-cost orders making postage a lot more affordable, we don't recommend using this delivery service for high-value orders. If a parcel is lost there is no insurance available for this service or tracking information once the parcel leaves our warehouse. Any loses will have to be replaced at your cost.

Royal Mail Overnight Delivery (1 working day) £6.40 (up to 500g)
up to 1kg: £7.95
up to 2kg £9.95
Over 2kg £25.50
This service will provide a tracking number and can be tracked at any stage of the delivery process.

Courier Charges - Up to 30kg of Goods:

DPD Classic Next Day £8.50
Delivery service with a 1 hour delivery window - Weight up to 30kg per parcel
(Deliveries are between 8am-6pm Mon-Friday). Includes a Text/email notification.

Remote Location Delivery Charges
It has recently come to our attention that certain areas in the UK cost us a premium to reach by courier. Remote locations in Scotland, Channel Isles, Isle of Man & Isle of Wight tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.

BT postcode - £19.25 next day, £11.25 two day.
Scottish Highlands - two day only £11.25
Channel Islands - £19.25 next day only

Europe and Southern Ireland Delivery charge *
Not Offered

Rest of World *
Not Offered

Back Orders & Split Deliveries

If there has been a manufacturing delay or something has been out of stock on your order for 12 days then we are happy to split or back order part of the waiting order. The delivery charge on the second delivery for the order will be charged at cost if requested. 

Please note: We will not do this on an order unless the item has been waiting more than 12 days.

Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately, the redelivery charge to dispatch the goods back out is not subsidised.

UK Re-delivery Charges:-
Royal Mail - £Cost
Courier - £Cost

Europe and Rest of the World:-
Royal Mail - £Cost
Courier - £Cost