You are using an outdated browser. For a faster, safer browsing experience, upgrade for free today.

Terms & Conditions

1. entire agreement

1.1       What these terms and conditions cover. These are the terms and conditions on which we supply our products to you. By products, we mean any of the products that are listed on our website (https://www.edgeandfire.com).

1.2       Why you should read them. Please read these terms and conditions carefully before you submit your order to us. These terms and conditions tell you who we are, how we will provide our products, how you can change or end our contract, what to do if there is a problem and other important information that you should be aware of. If you think that there is a mistake in these terms and conditions, or if you require any other changes, please contact us as soon as possible.

2. Information about us and how to contact us

2.1       Who we are. We are Colwell Group, a company registered in England and Wales and our address is Colwell Group, Unit 1, 1 Stepney Road< Ouseburn, Newcastle Upon Tyne, NE1 2PZ.

2.2       How to contact us. You can contact us by telephone at +44 191 222 0212 or by writing to us at Colwell Group, Unit 1, 1 Stepney Road, Ouseburn, Newcastle Upon Tyne, NE1 2PZ

2.3       How we may contact you. If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address that you provided to us in your order.

2.4       "Writing" includes emails. When we use the words "writing" or "written" in these terms and conditions, this includes emails.


3. Our contract with you

3.1       How we will accept your order. Acceptance of your order will take place when we email you to confirm that the product has been dispatched, at which point a contract will come into existence between you and us.

3.2       If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product.

3.3       Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4       Our products are age-restricted and we are prohibited by law from selling these to you unless you are at least 18 years old. When you place an order, you give us your assurance that you are over 18 years old.

4. Our products

4.1       Our products may vary slightly from any images that you see. Any images of our products are for illustrative purposes only. Although we make every effort to display colours accurately, we cannot guarantee that any images that you see will accurately reflect the colours of our products. By agreeing to these terms and conditions, you accept that our products may vary slightly from any images that you see.

4.2       Packaging may also vary. The packaging of our products may also vary from that shown in any images that you see.

5. Your rights to make changes

5. If you wish to make a change to any product that you have ordered, please contact us as soon as possible. We will let you know if the change is possible. If it is, we will let you know how the change affects the price and timing of supply, as well as anything else that you may need to know. We will ask you to confirm that you still wish to go ahead with the change. If we cannot make the change, or if the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).

6. Our rights to make changes

6.1       Minor changes to our products and these terms and conditions. We may change our products and these terms and conditions at any time:

6.1.1          to reflect changes in relevant laws and regulatory requirements; and

6.1.2          to implement minor technical adjustments and improvements.

6.2       More significant changes to our products and these terms and conditions. If we need to make more significant changes to our products and these terms and conditions, we will notify you as soon as possible. You may then contact us to end the contract before the changes take effect. If you do so, you will receive a refund for any products paid for but not received.

7. Providing OUR products

7.1       Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2       When we will provide the product. During the order process, we will let you know when we will provide the product to you. As a matter of course, we always endeavour to deliver our products as soon as reasonably possible and, in any event, within 30 days after the day on which we accept your order.

7.3       We are not responsible for delays outside our control. If our supply of the product is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of any delay. Provided that we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products paid for but not received.

7.4       When you become responsible for the product. The product will become your responsibility from the time that we deliver it to the address that you have given us.

7.5       When you own the product. You own the product when we have received payment from you in full.

7.6       Reasons why we may suspend the supply of our products to you. We may have to suspend the supply of our products to:

7.6.1          deal with technical problems or make minor technical changes;

7.6.2          update the product to reflect changes in relevant laws and regulatory requirements; or

7.6.3          make changes to the product as requested by you or notified by us to you (see clause 6).

7.7       Your rights if we suspend the supply of our products. We will contact you in advance to tell you that we will be suspending the supply of our products, unless the problem is urgent or an emergency and we do not have time to do so. You may contact us to end the contract if we suspend the supply of the product that you have ordered, or tell you we are going to suspend it, and we will refund you any sums that you have paid for the product.

8. Your rights to end the contract

8.1       You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract. Specifically:

8.1.1          if what you have bought is faulty, or is not how it was described to you, you may have a legal right to end the contract or to get the product repaired or replaced (see clause 11);

8.1.2          if you want to end the contract because of something that we have done, or told you that we were going to do (see clause 8.2); and

8.1.3          if you have just changed your mind about the product (see clause 8.3).

8.2       Ending the contract because of something that we have done or something that we are going to do. If you are ending the contract for a reason set out below, the contract will end immediately and we will refund you for any product not provided. The reasons are:

8.2.1          we have told you about an upcoming change to the product or these terms and conditions that you do not agree to (please see clause 6.2);

8.2.2          we have told you about an error in the price or description of the product that you have ordered and you do not wish to proceed;

8.2.3          there is a risk that supply of the product may be significantly delayed because of events outside our control;

8.2.4          we have suspended supply of the product for technical reasons or notify you that we are going to suspend them for technical reasons; or

8.2.5          you have a legal right to end the contract because of something we have done wrong.

8.3       Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below.

8.4       When you do not have the right to change your mind. You do not have a right to change your mind in respect of:

8.4.1          any product that has been personalised or custom-made for you;

8.4.2          any product sealed for health protection or hygiene purposes, once it has been unsealed after being received by you; and

8.4.3          any product that has become mixed inseparably with other items after its delivery.

8.5       How long you have to change your mind. You have 14 days after the day on which you (or someone you nominate) receives the product, unless the product's delivery is split into several deliveries over different days. In this case, you have 14 days after the day on which you (or someone you nominate) receive the last delivery.

9. How to end the contract with us (including if you have changed your mind)

9.1       Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

9.1.1          by phone or email. Call customer services on 01912220212 or email us at info@edgeandfire.com. Please provide your name, home address, details of the order and, where available, your phone number and email address; or

9.1.2          by post. Simply write to us at Edge+Fire, Unit 1, 1 Stepney Road, Ouseburn, Newcastle Upon Tyne, NE1 2PZ , including details of what you bought, when you ordered or received it and your name and address.

9.2       Returning our products after ending the contract. If you end the contract for any reason after the product has been dispatched to or received by you, you accept that you must return it to us. You must post the product back to us at the above address. If you are exercising your right to change your mind, you must send the product to us within 14 days of telling us that you wish to end the contract.

9.3       When we will pay the costs of return. We will pay the costs of return:

9.3.1          if the product is faulty or is not how it was described to you; or

9.3.2          if you are ending the contract because we have told you of an upcoming change to the product or these terms and conditions, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return.

9.4       How we will refund you. We will refund you the price that you paid for the product by the method that you used for payment. However, we may make deductions from the price (see clause 10.2).

9.5       When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

9.5.1          your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return our products, see clause 9.2.

9.5.2          in all other cases, your refund will be made within 14 days of you telling us that you have changed your mind.

10. Our rights to end the contract

10.1       We may end the contract if you break it. We may end the contract at any time by writing to you if:

10.1.1          you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; and

10.1.2          you do not, within a reasonable time, allow us to deliver the product to you.

10.2       You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1, we will refund any money that you have paid in advance for the product, but we may deduct reasonable compensation for the net costs that we will incur as a result of you breaking the contract.

10.3       We may withdraw our products. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of stopping the supply of the product and will refund you any sums that you have paid in advance for the product which will not be provided.

11. If there is a problem with the product

11.1       How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0191 222 0212 or write to us at Colwell Group, C/O eLovePlay, Unit 1 1 Stepney Road, Ouseburn, Newcastle Upon Tyne NE1 2PZ, including details of what you bought, when you ordered or received it and your name and address.

11.2       Summary of your legal rights. We are under a legal duty to ensure that our products are supplied in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms and conditions will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says that goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the product, your legal rights entitle you to the following:

i.            up to 30 days: if your goods are faulty, then you can get an immediate refund.

ii.           up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

iii.          up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also clause 8.3.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).




12. Price and payment

12.1       Where to find the price of our products. The price of our products (which includes VAT) will be the price indicated on the order pages when you placed your order with us. We use our best efforts to ensure that all advised prices are correct.