1.1What these terms and
conditions cover. These are the terms and conditions on which we supply our products to
you. By products, we mean any of the products that are listed on our website (https://www.edgeandfire.com).
1.2Why you should
read them. Please read these
terms and conditions carefully before you submit your order to us. These terms
and conditions tell you who we are, how we will provide our products, how you can
change or end our contract, what to do if there is a problem and other
important information that you should be aware of. If you think that there is a
mistake in these terms and conditions, or if you require any other changes,
please contact us as soon as possible.
3.1How we will accept
your order. Acceptance of
your order will take place when we email you to confirm that the product has been
dispatched, at which point a contract will come into existence between you and
3.3Your order number. We will assign an order number to your order and tell you what it is
when we accept your order. It will help us if you can tell us the order number
whenever you contact us about your order.
3.4Our products are age-restricted and we are
prohibited by law from selling these to you unless you are at least 18 years
old. When you place an order, you give us your assurance that you are over 18
4.1Our products may
vary slightly from any images that you see. Any images of our products are for illustrative purposes only. Although
we make every effort to display colours accurately, we cannot guarantee that any
images that you see will accurately reflect the colours of our products. By
agreeing to these terms and conditions, you accept that our products may vary
slightly from any images that you see.
5. If you wish to make a change to any product that you have ordered,
please contact us as soon as possible. We will let you know if the change is
possible. If it is, we will let you know how the change affects the price and timing
of supply, as well as anything else that you may need to know. We will ask you
to confirm that you still wish to go ahead with the change. If we cannot make
the change, or if the consequences of making the change are unacceptable to
you, you may want to end the contract (see clause 8).
7.2When we will
provide the product. During the order
process, we will let you know when we will provide the product to you. As a matter of course, we always endeavour
to deliver our products as soon as reasonably possible and, in any event, within
30 days after the day on which we accept your order.
7.3We are not
responsible for delays outside our control. If our supply of the product is delayed by an event outside our control,
we will contact you as soon as possible to let you know and we will take steps
to minimise the effect of any delay. Provided that we do this, we will not be
liable for delays caused by the event, but if there is a risk of substantial
delay, you may contact us to end the contract and receive a refund for any
products paid for but not received.
7.7Your rights if we
suspend the supply of our products. We
will contact you in advance to tell you that we will be suspending the supply
of our products, unless the problem is urgent or an emergency and we do not
have time to do so. You may contact us to end the contract if we suspend the
supply of the product that you have ordered, or tell you we are going to
suspend it, and we will refund you any sums that you have paid for the product.
8.1You can always end
your contract with us. Your rights when
you end the contract will depend on what you have bought, whether there is
anything wrong with it, how we are performing and when you decide to end the
8.4.1any product that has been personalised or
custom-made for you;
8.4.2any product sealed for health protection or
hygiene purposes, once it has been unsealed after being received by you; and
8.4.3any product that has become mixed inseparably
with other items after its delivery.
8.5How long you have
to change your mind.You have 14 days after the day on which you
(or someone you nominate) receives the product, unless the product's delivery is split into
several deliveries over different days. In this case, you have 14 days after
the day on which you (or someone you nominate) receive the last delivery.
9.2Returning our products
after ending the contract. If you end the contract for any reason after the product has been
dispatched to or received by you, you accept that you must return it to us. You
must post the product back to us at the above address. If you are exercising
your right to change your mind, you must send the product to us within 14 days
of telling us that you wish to end the contract.
compensate us if you break the contract. If we end the
contract in the situations set out in clause 10.1, we will refund any money that you have
paid in advance for the product, but we may deduct reasonable compensation for
the net costs that we will incur as a result of you breaking the contract.
10.3We may withdraw
our products. We may write to
you to let you know that we are going to stop providing the product. We will
let you know in advance of stopping the supply of the product and will refund you
any sums that you have paid in advance for the product which will not be
11.2Summary of your
legal rights. We are under a
legal duty to ensure that our products are supplied in conformity with this
contract. See the box below for a summary of your key legal rights in relation
to the product. Nothing in these terms and conditions will affect your legal
Summary of your key legal rights
This is a
summary of your key legal rights. These are subject to certain exceptions.
For detailed information, please visit the Citizens Advice website
www.adviceguide.org.uk or call 03454 04 05 06.
Rights Act 2015 says that goods must be as described, fit for purpose and of
satisfactory quality. During the expected lifespan of the product, your legal
rights entitle you to the following:
i.up to 30 days:
if your goods are faulty, then you can get an immediate refund.
ii.up to six
months: if your goods can't be repaired or replaced, then you're entitled to
a full refund, in most cases.
iii.up to six years:
if your goods do not last a reasonable length of time you may be entitled to
some money back.
See also clause 8.3.
Exercising your right to change your mind (Consumer Contracts Regulations
12.1Where to find the
price of our products. The price of our
products (which includes VAT) will be the price indicated on the order pages
when you placed your order with us. We use our best efforts to ensure that all advised
prices are correct.