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Returns Policy

RETURN OR EXCHANGE - 100% Money back guarantee

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 60 days of receipt.

Please fill out the following form within our website: RETURNS FORM

Each return is required to include the "RMA number" that we will send you on receiving your completed RETURNS FORM which can be filled in on our website.

Returned items should be unused and must be returned in original packaging with any enclosed documentation.

We will issue a full refund on receipt excluding the original delivery charge.

Alternatively, if preferred, we will exchange the item.

Please note: Goods will only be accepted for return if they are returned within 60 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.


RETURN ADDRESS

Edge+Fire, Unit 1, 1 Stepney Road, Ouseburn, Newcastle Upon Tyne, NE1 2PZ

(Please make sure you have filled out a out the RETURNS FORM before sending the item.)